Hospitality Supervisor

Application Deadline: March 18, 2024

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre!

We are currently looking for a dependable, dynamic and customer-centric Hospitality Supervisor to assist with the organization and delivery of all bar services and hospitality offerings at various venues across our campus. This role is responsible for overseeing the bartending staff to ensure the overall readiness and cleanliness of theatres and satellite bars and the expected delivery of our hospitality services, with keen attention to department expectations and customer service excellence.

 

Position Title: Hospitality Supervisor

Department: Visitor Experience

Reporting To: Manager, Hospitality

Type of Employment: Part-time

Hours of Work: Based on need, with varying shifts that include primarily evening and weekend hours, but may require daytime work as well

Rate of Pay: $22 per hour

Location: On site, at our Toronto lakeside campus

 

Duties

  • Assist Hospitality Coordinator with staff training and ensure staff are up to date with product knowledge.
  • Provide and maintain excellent service standards.
  • Ensure bar staff properly stock product and manage inventory levels.
  • Assist with the overall readiness, cleanliness, and maintenance of venues and related food and beverage services and equipment.
  • Assist the Hospitality Coordinator with the execution of  venue and bar set-up for performances, receptions, and special events.
  • Communicate effectively with internal departments and external clients on event day.
  • Responsible for accurate end- of- day cash outs and till balancing, as well as cash handling and card transactions on POS system.
  • Develop a good understanding of functions and basic troubleshooting of POS system.
  • Complete comprehensive event reports, capturing sales, low inventory, and event details.
  • Assist bar staff in performing general cleaning duties, such as wiping down bars before and after events, taking dishes and glassware to dishwasher, cleaning coffee carafes and stations.
  • Transfer product across our site in preparation for events.
  • Assist in the maintenance and upkeep of all service items, such as linens, glassware, and equipment.
  • Assist in the coordination of hospitality for artist and staff/volunteer services, including room set up and execution of service campus-wide.

 

Requirements

  • 2+ years serving/ bartending experience.
  • 1+ years supervisory/management experience, preferably in the hospitality industry. Comfortable with and able to offer constructive feedback to staff and efficiently problem-solve.
  • Must be Smart Serve certified. An up-to-date Smart Serve certification is required and will need to be presented prior to hiring.
  • Experience working with and troubleshooting F&B POS systems.
  • Pleasant verbal communication and interpersonal skills to properly interact with the public and VIP guests.
  • Strong attention to detail, alertness and the ability to multi-task.
  • Capability to work efficiently within strict timelines in accordance with department expectations.
  • Demonstrable knowledge of the industry AGCO guidelines regarding alcohol service, and an understanding of Harbourfront Centre’s liquor license.
  • Availability to work various shifts, with the majority of shifts taking placing during evening and weekend hours.
  • Knowledge in mixology is considered an asset.
  • Restaurant serving experience is preferred.
  • Food Handlers certification is considered an asset.
  • Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada for the duration of active employment.
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Our Values

Open
We’re friendly, welcoming and inclusive, with an experimental attitude that thrives on collaboration.

Brave
To achieve our bold ambition we empower and support imaginative risk and we always try to learn from our mistakes.

Rigorous
We are committed to excellence in all we do, ensuring every visitor encounter is safe, memorable and enriching.

Kind
We value and respect each other and all our visitors, celebrating difference and striving to realise potential.

How To Apply

Harbourfront is committed to diversity and inclusiveness. We encourage qualified candidates from all backgrounds to apply by sending a cover letter and resume to jobs@harbourfrontcentre.com by no later than March 18,2024. Please quote Hospitality Supervisor in the subject line of your application.

We thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accommodations will be available upon request during the hiring process.