Accessibility

Harbourfront Centre is committed to providing a welcoming, accessible and inclusive experience for all artists, staff, volunteers and visitors to our 10-acre waterfront campus. Inclusion, diversity, equity and accessibility (IDEA) are foundational values in all that our campus offers. To be inclusive and accessible ensures everyone is imagined in the presentation of and engagement with our cultural offerings. We continue to listen and learn how we can better create a place of belonging and serve all our communities’ needs. 


Getting to Harbourfront Centre

Harbourfront Centre’s Main Building is located at 235 Queens Quay West, on the south side of Queens Quay West, where Lower Simcoe Street ends.   

The Harbourfront Centre Theatre is located at 231 Queens Quay West.   

The Fleck Dance Theatre is located on the third floor of the Queens Quay Terminal building located at 207 Queens Quay West.   

Public Transit  

The closest accessible subway station is Union Station. If you are walking from Union Station, walk south down York Street from Union Station. Turn right on Queens Quay West, walk west for about two minutes, and Harbourfront Centre will be on your left at 235 Queens Quay West.      

Streetcar  

Union Station is the closest accessible TTC station, and Harbourfront Centre is the name of the nearest streetcar stop. From Union Station, you can take either the 509 Harbourfront or 510 Spadina streetcar. The Harbourfront Centre stop is two stops west of Union Station.   

TTC Accessible Trip Planner: www.ttc.ca/trip-planner   

Arriving On Campus – Parking

Lot P2: 235 Queens Quay West underground 

The closest parking facility to all venues is underground, below Ontario Square, at 235 Queens Quay West. There are ten accessible parking spots available in this parking lot on multiple levels on the east side of the lot. All parking spaces are open on a first-come, first-served basis.   

There is elevator access to each floor. After exiting the elevator on the main level, you will be inside the parking pavilion. The parking itself is indoors; however, you will have to exit the parking pavilion and go outdoors to access the venues at Harbourfront Centre. There is no direct indoor access.   

To facilitate drop-offs for people with mobility issues, please contact our Security Desk at (416) 973-4885 to arrange to have the gate opened to allow for the closest access to the venues. 

Lot P3: Rees Street  

Above-ground parking is available one block west of the main building at Rees Street and Queens Quay West. There are five accessible parking spots available in the southeast corner of this lot. All parking spaces are open on a first-come, first-served basis.    

Wheelchairs

Harbourfront Centre’s main building at 235 Queens Quay West is wheelchair accessible. 

Accessible seating is available in all our theatres with advance booking through our ticketing services at (416) 973-4000, option 1. Seating may vary according to the configuration of the theatre. 

Assisted Devices

Headphone-based assistive hearing devices are available for select performances upon request. To reserve an assistive hearing device, please email ticketing services at tickets@harbourfrontcentre.com or call (416) 973-4000 and choose option 1. 

Support Persons

A support person accompanying a disabled visitor will be provided with complimentary admission to all ticketed events or experiences. 

Companion tickets are available for support persons, free of charge to all ticketed events. To book an accessible seat or companion ticket, please email ticketing services at tickets@harbourfrontcentre.com or call (416) 973-4000 and choose Option 1. 

Service Animals

Service animals are allowed in areas of Harbourfront Centre that are open to the public. 

When it is not readily apparent that the animal is a service animal, staff or volunteers may ask for a document confirming the need for the service animal.  

The owner of the service animal is responsible for the conduct of the service animal while on Harbourfront Centre premises. The owner is responsible for looking after the service animal’s needs, including the cleanup and disposal of waste.  

Please note: If the service animal is causing a disturbance to other visitors, the visitor and accompanying service animal may be asked to leave the area. 

Access Symbols

The access symbols used throughout this website were compiled by Creative Users Projects, a disability-led, national arts service organization whose community programs, weekly newsletter and online platform connect people to cultural knowledge, resources and accessible opportunities with the goal of helping artists and arts leaders build stronger and more inclusive communities. Learn more at creativeusers.net. 

Temporary Disruption of Service

Visitors will be made aware of temporary disruptions of service that could diminish their access to Harbourfront Centre. When a temporary disruption to service is scheduled, a public notice will be communicated through one or several of the following methods, as appropriate: 

  • Social media via Twitter 
  • Telephone recordings 
  • Temporary signage 
  • Via this website 

In the event of an unexpected disruption, when advance notice is not possible, Harbourfront Centre will provide information, as soon as possible, through one or several of the above communication methods.  

Alternate Means of Communication

Please let us know if you require alternative means of communication (including printed materials, pen and paper to write questions, or having schedules read aloud). 

Feedback Options

Harbourfront Centre welcomes the public’s feedback on its programs and services.  

In person feedback to any of our front-line staff during an event, visit or experience 

  • Via email to visitorservices@harbourfrontcentre.com 
  • By telephone at (416) 973-4600, option 1 
  • By mail to Harbourfront Centre, 235 Queens Quay West, Toronto, Ontario M5J 2G8, Attention: Visitor Services 

AODA Customer Service Standard Training for Staff and Volunteers

Harbourfront Centre ensures that staff and volunteers who work with members of the public complete training on the AODA Customer Service Standard and appropriate methods to serve disabled visitors best. 

Learning outcomes from the training include: 

  • Awareness of the AODA legislation and the Customer Service Standard. 
  • Awareness of the importance of access for disabled visitors, staff, volunteers and artists, and the four principles of dignity, independence, integration and equal opportunity. 
  • Increased confidence by the staff and volunteers when welcoming and hosting disabled visitors to empower staff and volunteers to respond to individual needs.