Director, Safety, Security & Emergency Management

Application Deadline: July 20, 2024

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre!

We are currently seeking an experienced, collaborative and dynamic Director, Safety, Security & Emergency Management to oversee and implement comprehensive safety, security, and emergency management strategies for Harbourfront Centre.


Position Title: Director, Safety, Security & Emergency Management

Department: Site Operations

Reporting to: Chief Operations Officer

Direct reports: Security Manager

Type of Employment: Full-time, 35 hours per week

Work Location: Toronto, at our waterfront campus. A hybrid work model might be possible based on our Remote Work Policy of (3 days a week on site)


Summary Of Function

This role involves planning, coordinating, and directing all activities related to safeguarding the organization’s assets, employees, attendees, and facilities during events. The incumbent will develop and execute policies and procedures to ensure the safety and security of all stakeholders while maintaining compliance with all local, provincial, and federal regulations.



  • Design and enforce comprehensive safety, security & emergency management policies and procedures for the day-to-day operations of the site as well as tailored to the needs of small and large-scale events including risk assessments, emergency response procedures, and crisis communication strategies.
  • Develop and conduct training programs on safety, security, and emergency procedures for employees and volunteers.
  • Promote a culture of safety and security awareness throughout the organization.
  • Conduct regular safety audits and inspections of sites and facilities and make recommendations for corrective actions.
  • Lead the response to incidents, emergencies, and crises, ensuring timely and effective resolution.
  • Document and analyze incidents to develop preventive measures and improve response strategies and document all injury statistics.
  • Oversee Investigations of all disturbances on or in relation to the property – but not limited to – trespass, theft, fire/intruder alarms, missing persons, and determines the necessary response.
  • Conduct thorough review of potential violent risks affecting campus and brief senior management.
  • Oversee all aspects of the security portfolio including access & camera system and physical security operations procedures over both an in-house and contract security complement.
  • Oversee hazard and risk registry of entire organization and applied administrative controls to mitigate risk levels.
  • Manage the Fire Safety Program including monthly and annual testing of all devices, updating fire safety plans, documenting and mitigating fire hazards and develop.
  • Supervise and provide leadership to the Manager of Security and security supervisors, ensuring the effective implementation of security policies and procedures.
  • Manage the contract security team, overseeing their performance, compliance with security protocols, and integration with the overall security strategy.
  • Prepare department budget data and monitor expenses within budget guidelines.
  • Perform other duties of a similar nature as assigned and as needed.



  • Comprehensive knowledge of safety, emergency management and security methods, policies and best practices acquired through a minimum of 8-10 years of experience in safety, security or emergency management or a combination and 3-5 years managerial experience.
  • Degree/diploma in safety, emergency management or security. Graduate of a recognized diploma or degree in Safety, Emergency Management and/or Security/Law Enforcement is considered ideal.
  • Working knowledge of security’s powers of arrest, the Trespass to Property Act and related sections of the Criminal Code of Canada.
  • Knowledge of security and safety equipment, fire alarm systems and  fire life safety equipment systems (for example, portable radios, CCTV, access control systems, fire panels and firefighting equipment).
  • Exceptional written and verbal communication skills to be able to interact with confidence with a wide variety of people including visitors and external agencies.
  • A strong ability to persuade, sell and negotiate in a tactful and diplomatic manner.
  • Exceptional interpersonal and relationship management skills with the ability to develop partnerships and motivate and develop subordinate staff.
  • Excellent organizational skills with proven ability to set and meet priorities and deadlines.
  • Strong working knowledge of common computer programs e.g., MS Word, Excel, and email.
  • PSP (Physical Security Professional) designation is desirable.
  • CPP (Certified Protection Professional) designation is considered an asset.
  • Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada on an ongoing basis.

Our Values

We’re friendly, welcoming and inclusive, with an experimental attitude that thrives on collaboration.

To achieve our bold ambition we empower and support imaginative risk and we always try to learn from our mistakes.

We are committed to excellence in all we do, ensuring every visitor encounter is safe, memorable and enriching.

We value and respect each other and all our visitors, celebrating difference and striving to realise potential.

How To Apply

Harbourfront Centre is committed to diversity and inclusiveness. We encourage qualified applicants from all backgrounds to apply.

The application process is now open, and you can submit your resume and a cover letter indicating why you wish to join the team, how you meet the requirements that we are seeking, and your salary expectation to quoting Director, Safety, Security & Emergency Management in the subject line of your email application. Applications will be reviewed as they are received and will be accepted until July 20, 2024.

We thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accommodations will be available upon request during the hiring process.