Application Deadline: December 6, 2023
We are currently looking to bring on board a reliable and responsible Security Guard-Dispatcher to help monitor and maintain the safety of our premises, properties, and visitors to our campus.
Position Title: Security Guard-Dispatcher
Department: Safety & Security
Reporting to: Security Supervisor
Type of Employment: Casual
Hours of Work: Contract 1600HRS-0000HRS. Weekends only Saturday/Sunday
Location: Toronto, ON
Summary of Function:
In this key role, the Security Guard-Dispatcher will oversee the Harbourfront Security Control Centre. The role will be to monitor numerous systems including fire and life safety, access control and CCTV. The Security Guard-Dispatcher will assist in tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking.
Duties:
• Monitors CCTV system and provides command, communications and control functions for the security staff deployed in the field.
• Dispatch of personnel and escalation based on event type.
• Dispatch alarm response calls effectively, concisely, and within designated periods.
• Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk.
• Utilizing a variety of company software programs efficiently and correctly to perform assignments, manage assets, update and log changes.
• Conduct a CCTV Audit on a daily basis and provide findings to Safety & Security Management.
• Applies the appropriate professionalism, maturity and tact to manage the incident.
• Escalates incidents to the Supervisor immediately when unable to manage the situation at their level.
• Advises the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken.
• Supports incidents as documented or directed to do so by the Supervisor and or Safety & Security Management.
• Performs data entry in a timely, accurate and inclusive manner.
• Adheres to and promotes the Harbourfront Centre policies and procedures at all times.
• Conducts CCTV review for investigations as required.
• Required to conduct key audits and to sign in/out keys at the main desk.
• Respond to any incoming emails and completes the appropriate follow up (escalate accordingly).
• Completes Delta brief report daily.
• May be required to support with screening and access control.
• Will respond to emergency incidents when required.
• Organizing and filing Security documentation.
• Oversees, administers, and maintains the access system and issuance of ID cards.
• Provides general administrative support to the security department.
• Monitors all incoming and outgoing mail and packages, and notifies the appropriate person via email.
• Oversees the company’s radio sign out and hardware management.
• Performs other duties of a similar nature.
Requirements:
• Minimum education high school diploma or equivalent.
• Requires excellent interpersonal, communication and organizational skills to deal with co-workers, the general public and outside agencies.
• Involves telephone work.
• Requires competency in MS Office.
• Prior experience in a Security Guard capacity.
• Ontario drivers license with clean abstract.
• Valid emergency and/ or standard first aid/CPR certification.
• Valid certification of provincial standards for Use of Force (in handcuff and baton) desired.
• Strong report writing skills.
• Operational knowledge and working understanding of alarm receivers and servers preferred.
• Experience with photo ID software, hardware, HID card product line preferred.
• Must be legally eligible to work in Canada. All international applicants must have a valid employment Visa authorizing their ability to work in Canada on a full-time, ongoing basis. This role is based in Toronto.
Our Values
At Harbourfront Centre, our values—Open, Brave, Rigorous, and Kind—reflect our commitment to inclusivity, imaginative risk-taking, excellence, and respect, ensuring enriching experiences for all.
How To Apply
Acceptable applications must include a current resume and a cover letter. Qualified applicants are encouraged to apply by contacting jobs@harbourfrontcentre.com by December 6, 2023. Please quote Security Guard-Dispatcher in the subject line of your application.
Harbourfront Centre is committed to building a diverse workforce and strongly encourages qualified applicants from all backgrounds to apply. Suitable accommodations will be available upon request during the hiring process.