Summer Camp 2024: Office Administrator (Attendance Coordinator/Front of House)

Application Deadline: March 31, 2024

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre!

Exciting seasonal employment opportunities for summer 2024 exist in Harbourfront Centre Camps, one of Toronto’s largest, most diverse and creative day camps. We are currently looking to bring on board two Office Administrators (Attendance Coordinator/Front of House) to assist with general office duties, registrations and Camps attendance procedures.  

 

Position Title: Office Administrators (Attendance Coordinator/Front of House)

Department: Recreational Learning 

Number of Vacancies: 2

Type of Employment: Seasonal, Contract 

Duration: June-September 2024 (Part-Time training starting early June, full-time training starting in late June 2024 / Camps: July 2-August 30, 2024) *dates are subject to change   

Hours of Work:  Monday to Friday, 35 hours per week (training on weekends may be assigned). Anticipated schedule for Attendance Coordinator role is 7:00 am to 3:00 pm, while for Front of House role it is 10:00 am to 6:00 pm

Rate of Pay: $18 per hour

Work Location: On-site at our waterfront campus in Toronto

 

Duties

  • Perform general office duties including, but not limited to: responding to inquiries (phone, email and in-person), data entry, filing, assisting with the registration and/or cancellation process, sharing program information, following up with customer concerns and/or incidents, processing payments and/or refunds and changes to registration (waitlists, early pick-ups, travel changes, program transfers, etc.). 
  • The Attendance Coordinator is responsible for signing in campers who arrive by bus, late sign-in, verifying daily attendance, confirming daily absences and travel changes, communicating it to appropriate travel location (camper drop-off/pick-up, extended program, independent travel and busing), attending to general customer service calls and emails, assisting the Registrar with reports. 
  • The Front of House role is responsible for email and walk-in inquiries, in-person registrations, data entry, assisting the Registrar in processing cancellation and changes in registrations, sending out early pick-up reminders to relevant Facilitators, managing campers who are late arrivals or early/late pick-ups in the office, updating the bus hotline every afternoon, signing campers who take the bus out of CampBrain at the end of the day and overseeing the general tidying of the front office area (books, toys, restocking marketing materials, etc.).
  • Perform other duties as assigned. 

Requirements 

  • Pleasant and positive communication and interpersonal skills to be able to clearly and patiently interact with campers, parents/guardians, the public, staff and stakeholders via email, phone and in-person. 
  • Responsible and dependable (punctual, prioritize safety of campers/other staff, etc.).
  • Good proficiency with Microsoft Office 365 (Word, Excel, Outlook), as well as the ability to use office tools such as the printer, scanner, laminator etc.
  • A enthusiastic attitude to face each work day with positivity and dynamism. 
  • Strong organizational skills to efficiently manage the work day (on time submissions, prioritize urgency of daily tasks, camper attendance, etc.). 
  • Ability to work independently, with proactive approach to take ownership of daily tasks.
  • Must enjoy working with children and youth.
  • A Criminal Background Check (with Vulnerable Sector Screening) is required.
  • Relevant experience working in administration and/or customer service or in a camp setting is considered an asset. 
  • Post-secondary education or training as related to the position is desirable.
  • A valid Standard First Aid and CPR-C certification is valued. 
  • Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada for the full duration of the contract.
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Our Values

Open
We’re friendly, welcoming and inclusive, with an experimental attitude that thrives on collaboration.

Brave
To achieve our bold ambition we empower and support imaginative risk and we always try to learn from our mistakes.

Rigorous
We are committed to excellence in all we do, ensuring every visitor encounter is safe, memorable and enriching.

Kind
We value and respect each other and all our visitors, celebrating difference and striving to realise potential.

How To Apply

Harbourfront Centre’s Camps team is committed to advancing our efforts in equity, diversity and inclusion. We are passionate about learning and supporting participants of all ages and abilities in their growth and development. We encourage all qualified applicants to apply–regardless of race, ancestry, ethnic origin, place of origin, colour, age, sex, gender identity, gender expression, sexual orientation, marital status, family status, creed, citizenship, or disability. We strive for a barrier-free recruitment process and as such, encourage applicants to request accommodations at any stage of the hiring process.   

Qualified applicants are invited to apply through the Harbourfront Centre Camps Recruitment Portal https://harbourfrontcentre.campbrainstaff.com/ by March 31, 2024. You will be asked to create a profile and will be taken to the application selection page.  

Our staff team is one of the things that makes our Camps programs so unique.  If you’re looking for new experiences and opportunities for personal and professional growth, this is the place for you! We are dedicated to building a future that better serves our communities—a diverse staff team is essential in achieving this goal. When submitting your application, we encourage applicants to clearly self-identify in your application if you are a member of an equity-seeking group. We genuinely look forward to receiving your application!