Security Supervisor

Application Deadline: February 14, 2024

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Position Title: Security Supervisor
Department: Security Services
Reporting to: Safety & Security Management
Type of Employment/Hours of Work: Full-time – Must be able to work eighty-four (84) hours bi-weekly. Must be available to work  night shifts ( 1900HRS-0700HRS), including weekends, evenings and holidays.

Duties:

  •  Provide exceptional customer service and sustain effective relationships with staff, clients, and patrons of the Harbourfront Centre.
  • Access control and CCTV monitoring for the entire facility.
  • De-escalate crisis situations, provide support, and liaise with emergency services including Police, Fire, and Paramedics.
  • Exercise crowd control and evict trespassers.
  • Provide first aid and medical response when required to any person(s).
  • Utilize two-way radios and computer applications to communicate site activities.
  • As a last resort, employ use of force techniques and strategies in accordance with training and company policy.
  • Make sure all reports and briefs are completed properly and copies are delivered to the appropriate manager(s).
  • Maintain a personal employee memo book, recording any and all incidents. Write clear, professional and detailed reports including incident, emergency, liability and day-to-day reports. As directed, maintains log of security activities for insurance / legal purposes.
  • Investigate all disturbances on the property including – but not limited to – trespass, theft, fire / intruder alarms, missing persons, and determine the necessary response.
  • Escalate any major incidents to the Safety & Security Management.
  • Supervise all Security Staff activities.
  • Explain team goals and objectives to guards and assist the team in organizing to accomplish goals.
  • Handle complaints and provide information to Safety & Security Management on the performance of security staff and any issues requiring attention.
  • Complete assignments and meet deadlines from Safety & Security Management.
  • Attend bi-weekly Supervisor meetings.
  • Promote a work environment that is free from discrimination, harassment, and violence.
  • Enforce the safety and security policies and procedures of the facility.
  • Coach, mentor, and train all staff to ensure they have adequate knowledge of equipment, policies, and procedures.
  • Performs other administrative and building support duties as required.

Requirements:

  • Use of problem solving and analytical skills in day-to-day duties.
  • Remain calm and professional in emergency situations.
  • Able to detect problems and report information to appropriate personnel.
  • Able to handle confidential information with a high amount of discretion.
  • Ability to work in a fast-paced and flexible environment while maintaining the utmost professionalism.
  • Able to understand and follow specific instructions and procedures.
  •  Moderate physical activity, such as standing and walking for long periods of time.
  • Knowledge of the Trespass to Property Act and Arrest Procedures.
  • Proficient in English (verbal and written) communication skills.
  • Proficient with Microsoft Office applications (e.g., Outlook, Word, and Excel).
  • Familiarity with surveillance equipment, access control, and fire alarm systems.
  •  Attention to detail, and strong interpersonal skills.
  •  Familiarity with the Occupation Health & Safety Act is considered an asset.
  • Class “G” Ontario Driver’s License with clean abstract.
  •  Valid Ontario Security License.
  •  Valid Emergency and / or Standard First Aid/CPR certification.
  •  Valid certification of provincial standards for Use of Force (in handcuff and baton) desired.
  •  A minimum of three (3) years of progressive security-related work experience or equivalent, including a minimum of two (2) years in a supervisory role, with demonstrated strength in customer service.
  • Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada for the full duration of the contract
  •  May contain some hazardous and potentially dangerous situations related to securing Harbourfront Centre.
  •  Job involves working outside in varying weather conditions and some working in isolated areas.
  •  Job involves working in full uniform including but not limited to winter jacket, uniform shirt, pants, polishable black boots.
  • Job involves working a variety of shifts, must be available to work evenings, nights, weekends, dayshifts, and statutory holidays
  •  Post-Secondary education in a Law Enforcement / Security or other applicable program is considered an asset.

Our Values

At Harbourfront Centre, our values—Open, Brave, Rigorous, and Kind—reflect our commitment to inclusivity, imaginative risk-taking, excellence, and respect, ensuring enriching experiences for all.

How To Apply

Acceptable applications must include a current resume and a cover letter. Qualified applicants are encouraged to apply by February 14, 2024 contacting jobs@harbourfrontcentre.com. Please quote “ Security Supervisor” in the subject line of your application.

Harbourfront Centre is committed to building a diverse workforce and strongly encourages qualified applicants from all backgrounds to apply. Suitable accommodations will be available upon request during the hiring process.