Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre!
Harbourfront Centre Sailing and Powerboating (HCSP), is currently seeking motivated and reliable individuals to join our Sailing and Powerboating department as a Dock Operations Supervisor.
Position Title: Dock Operations Supervisor
Department: Sailing and Powerboating (HCSP)
Reporting to: Assistant Manager
Direct reports: Marine Customer Service (Dock Staff)
Hours: Employees will work from June – October/November on a rotating shift basis of either 8.00am-4.00pm, 11am-7pm or 1pm-9pm (this will rotate from week to week); 5 Days on, 2 Days off.
Type of Employment: Seasonal
Location: Toronto, ON
Summary of Function
HCSP operates a fleet of sailboats and powerboats for rentals, memberships, corporate events, summer camps, and Sail Canada courses. In order to develop and maintain a positive customer experience, Dock Operations Supervisors are responsible for maintaining a safe fleet service environment.
As part of this role, you are responsible for managing resources effectively, overseeing dock operations, and working with the HCSP Assistant Manager on fleet maintenance. In this role the Dock Operations Supervisor is responsible for managing and supporting the Marine Customer Service Crew (Dock Staff) team, ensuring a safe operating environment, successful customer liaison (check-outs and check-ins), and ensuring effective teamwork. We havepositions available.
- Daily management of fleet cleanliness and readiness.
- Ensuring that the fleet is effectively and efficiently maintained.
- Effectively communicating fleet status to management, dock and office staff through regular meetings and on an on-going basis.
- Assisting the maintenance team with the organization and management of fleet repairs and fleet requirements, such as fuel and parts.
- Assisting with the opening and closing of operations.
- Provide assistance with Junior Sail Camp preparation and close out activities.
- Establishing a safe operating environment based on safety regulations.
- Ensuring tidiness and cleanliness of facilities.
- Ensuring the safe operation of staff and equipment.
- Ensuring that the on-site physical infrastructure is kept at an acceptable standard.
- Ensuring a safe and positive customer experience.
- Monitoring of customer eligibility for boat usage.
- Assisting the maintenance team with the prioritization of fleet repairs based on resource availability and usage demands.
- Responsible for retrieval of patrons who have difficulty operating their vessels.
- Daily monitoring of weather patterns in compliance with safe boating & company policy
- As weather is paramount to our operations, constant monitoring when on shift is required in compliance with the HCSP Weather Policy. The Dock Operations Supervisor will communicate with the Assistant Manager or Manager any changes in weather as a proactive response to the weather conditions throughout the operational season. This is for the health and safety of our staff and customers and also for the prevention of potential damage to club boats and equipment.
- The candidate must have a good working knowledge of sail and power boats, and small engine maintenance is an asset.
- Receptive to changing environments.
- Strong communicator at all levels.
- Able to prioritize workload.
- Can demonstrate initiative and resourcefulness.
- Good at dealing with people.
- Good time management skills.
- Works well in a team environment.
- Able to lead and coordinate a team.
- Working knowledge of boats (both sail and power.)
- PCOC required (training will be provided.)
- Toronto Harbour License required (training will be provided.)
- Small engine maintenance skills are an asset.
- Can motivate oneself and others is considered and asset.
- Enthusiastic and ambitious is a plus.
- Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation. authorizing their ability to work in Canada on a full-time basis.
- Harbourfront Centre recognizes its heightened duty to protect employees from health and safety risks associated with COVID-19. As such, an offer of employment shall be conditional on proof of full vaccination with a vaccine series approved by Health Canada or the World Health Organization.
We’re friendly, welcoming and inclusive, with an experimental attitude that thrives on collaboration.
To achieve our bold ambition we empower and support imaginative risk and we always try to learn from our mistakes.
We are committed to excellence in all we do, ensuring every visitor encounter is safe, memorable and enriching.
We value and respect each other and all our visitors, celebrating difference and striving to realise potential.
How To Apply
Harbourfront is committed to diversity and inclusiveness. We encourage qualified candidates from all backgrounds to apply by contacting email@example.com by no later than June 29th, 2023. Please quote Dock Operations Supervisor. in the subject line of your application.
We thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accommodations will be available upon request during the hiring process.